Despicable service NEVER use webafrica

Would give -5 stars if possible. I signed up for a MTN Fixed LTE service on Sunday 03 October, made payment for delivery of sim and router immediately which arrived Tues 05 Oct. Tried every day to get the sim activated, eventually it was activated on Friday 08 Oct. Saturday morning I discover the service is down, yet I have been debited the monthly charge for October. It's now 14 October and none of their WhatsApp agents can help. Logged a fault which should've been resolved a day ago but still nothing. No status update even. I spend every day from 07am trying to get an agent on WhatsApp and they usually respond by 16:00 and then somehow ignore my messages and end the chat without providing any assistance. I am even unable to get hold of someone to effect a refund for the money I've been charged for a week of no service which they refuse to resolve. At this point I'm just trying to cancel and get back the money which is due to me.