Deplorable service from Webafrica once again

There are no words to describe the deplorable service! This is my second complaint in as little as two weeks. This time my connectivity has been suspended due to non-payment. Despite communicating with two agents via the WhatsApp chat line, one (Lerato) decided not to interact at all and the second (Xolani M) promised that they would escalate the matter to internal premium support and have my connectivity restored within 24hrs. When asked why I was disconnected in the first place, the excuse was: 'sorry, they made a mistake.' And so it is expected that customers who diligently pay their bills have to suffer extremely bad service at the hands of uneducated bafoons. I'm cancelling my subscription I can't keep going through the same **** every 10 days.