AM
Andiswa M
1 reviews | Active since Aug 2026
16 Sept 2026, 12:30
Demanding my R419 refund
I logged cancellation on 28/08 at 15:42 and submitted my Capitec banking details on 03/08 for a R419 refund.
For 4 weeks I have received nothing but the same message:
28 Aug - "Finance will email directly" - No email 01 Sep 16:43 - "submitted follow-up to Finance" - No refund 01 Sep 17:03 - "submitted further escalation to Finance" - No POP
That is 3 escalations, 0 emails, 0 refunds, 0 proof of payment.
I am tired of escalation emails. What is there to review for 4 weeks? Today is 16 of September your financial team are still in process with my refund till this day since 28 of Aug? I want my money back is that too much to ask ?
Helpful (0)
Replies (13)0
Replies (13)
Webafrica's replyOfficial
16 Sept 2026, 12:44Hello Andiswa
We can see why you’re frustrated. You provided your banking details on 03 August and raised the cancellation and refund request on 28 August, yet despite multiple follow-ups and escalations, you still haven’t received the R419 refund, an update from Finance or proof of payment. Being repeatedly told that the matter has been escalated without seeing any progress is understandably exhausting.We’ve instructed the team responsible for refunds to review the full account history and previous Finance follow-ups, including the information already provided, so that the outstanding refund can be properly addressed rather than simply adding another escalation.We’ll ensure the outcome and next steps are communicated to you directly once the review has been completed.
Warm regards,
Webafrica Crew
We can see why you’re frustrated. You provided your banking details on 03 August and raised the cancellation and refund request on 28 August, yet despite multiple follow-ups and escalations, you still haven’t received the R419 refund, an update from Finance or proof of payment. Being repeatedly told that the matter has been escalated without seeing any progress is understandably exhausting.We’ve instructed the team responsible for refunds to review the full account history and previous Finance follow-ups, including the information already provided, so that the outstanding refund can be properly addressed rather than simply adding another escalation.We’ll ensure the outcome and next steps are communicated to you directly once the review has been completed.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 12:44
Official
Hello Andiswa
We can see why you’re frustrated. You provided your banking details on 03 August and raised the cancellation and refund request on 28 August, yet despite multiple follow-ups and escalations, you still haven’t received the R419 refund, an update from Finance or proof of payment. Being repeatedly told that the matter has been escalated without seeing any progress is understandably exhausting.We’ve instructed the team responsible for refunds to review the full account history and previous Finance follow-ups, including the information already provided, so that the outstanding refund can be properly addressed rather than simply adding another escalation.We’ll ensure the outcome and next steps are communicated to you directly once the review has been completed.
Warm regards,
Webafrica Crew
We can see why you’re frustrated. You provided your banking details on 03 August and raised the cancellation and refund request on 28 August, yet despite multiple follow-ups and escalations, you still haven’t received the R419 refund, an update from Finance or proof of payment. Being repeatedly told that the matter has been escalated without seeing any progress is understandably exhausting.We’ve instructed the team responsible for refunds to review the full account history and previous Finance follow-ups, including the information already provided, so that the outstanding refund can be properly addressed rather than simply adding another escalation.We’ll ensure the outcome and next steps are communicated to you directly once the review has been completed.
Warm regards,
Webafrica Crew
AM
Andiswa M's updateReviewer Update
16 Sept 2026, 12:50No it’s been weeks now since the Finance has done the follow up you said the same thing Since on the 28 Aug Im tired of waiting Today is The 16 of September I haven’t got my money yet or you want me to forget about it ? You confirmed my case now it’s that so hard to pay my money back I really have to open a case for you because what you doing now is ***** I will open a Case with NCC maybe you will know that I want my money back
AM
Andiswa M's update16 Sept 2026, 12:50
Reviewer Update
No it’s been weeks now since the Finance has done the follow up you said the same thing Since on the 28 Aug Im tired of waiting Today is The 16 of September I haven’t got my money yet or you want me to forget about it ? You confirmed my case now it’s that so hard to pay my money back I really have to open a case for you because what you doing now is ***** I will open a Case with NCC maybe you will know that I want my money back
Webafrica's replyOfficial
16 Sept 2026, 13:23Hi Andiswa
We have flagged this as urgent with the relevant teams to address and provide updates on the matter ASAP. We will continue to be here for you for any further support or updates on the matter.
Warm regards,
Webafrica Crew
We have flagged this as urgent with the relevant teams to address and provide updates on the matter ASAP. We will continue to be here for you for any further support or updates on the matter.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 13:23
Official
Hi Andiswa
We have flagged this as urgent with the relevant teams to address and provide updates on the matter ASAP. We will continue to be here for you for any further support or updates on the matter.
Warm regards,
Webafrica Crew
We have flagged this as urgent with the relevant teams to address and provide updates on the matter ASAP. We will continue to be here for you for any further support or updates on the matter.
Warm regards,
Webafrica Crew
AM
Andiswa M's updateReviewer Update
16 Sept 2026, 13:27When am I getting my refund back?
AM
Andiswa M's update16 Sept 2026, 13:27
Reviewer Update
When am I getting my refund back?
Webafrica's replyOfficial
16 Sept 2026, 13:29Hi Andiswa
We have flagged this as urgent with the relevant teams to address and provide updates on the matter ASAP. We will continue to be here for you for any further support or updates on the matter.
Warm regards,
Webafrica Crew
We have flagged this as urgent with the relevant teams to address and provide updates on the matter ASAP. We will continue to be here for you for any further support or updates on the matter.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 13:29
Official
Hi Andiswa
We have flagged this as urgent with the relevant teams to address and provide updates on the matter ASAP. We will continue to be here for you for any further support or updates on the matter.
Warm regards,
Webafrica Crew
We have flagged this as urgent with the relevant teams to address and provide updates on the matter ASAP. We will continue to be here for you for any further support or updates on the matter.
Warm regards,
Webafrica Crew
AM
Andiswa M's updateReviewer Update
16 Sept 2026, 13:33When Im getting my refund back ? Im asking for a date , time
AM
Andiswa M's update16 Sept 2026, 13:33
Reviewer Update
When Im getting my refund back ? Im asking for a date , time
Webafrica's replyOfficial
16 Sept 2026, 13:41Hi Andiswa,We understand that you need a clear date for when you can expect your refund, especially after waiting for the matter to be resolved.The matter has been flagged as urgent with the relevant teams for further attention. At this stage, we’re unable to provide a confirmed refund date or time until we receive an update from the team handling the request. We’ll provide feedback as soon as there is a confirmed update.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply16 Sept 2026, 13:41
Official
Hi Andiswa,We understand that you need a clear date for when you can expect your refund, especially after waiting for the matter to be resolved.The matter has been flagged as urgent with the relevant teams for further attention. At this stage, we’re unable to provide a confirmed refund date or time until we receive an update from the team handling the request. We’ll provide feedback as soon as there is a confirmed update.Warm regards,
Webafrica Crew
Webafrica Crew
AM
Andiswa M's updateReviewer Update
16 Sept 2026, 13:58Your financial team hasn’t resolved my issue since 28 of August?
AM
Andiswa M's update16 Sept 2026, 13:58
Reviewer Update
Your financial team hasn’t resolved my issue since 28 of August?
Webafrica's replyOfficial
16 Sept 2026, 14:24Hi Andiswa,We understand why you’re frustrated. Your refund has been outstanding since 28 August, and we recognise that waiting this long without receiving your money or a confirmed payment date is not the outcome you expected.The matter is currently being given priority by the relevant team, and we’re awaiting confirmation on the refund. We don’t want to give you another unconfirmed date, but we will provide an update as soon as the refund status is confirmed.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply16 Sept 2026, 14:24
Official
Hi Andiswa,We understand why you’re frustrated. Your refund has been outstanding since 28 August, and we recognise that waiting this long without receiving your money or a confirmed payment date is not the outcome you expected.The matter is currently being given priority by the relevant team, and we’re awaiting confirmation on the refund. We don’t want to give you another unconfirmed date, but we will provide an update as soon as the refund status is confirmed.Warm regards,
Webafrica Crew
Webafrica Crew
AM
Andiswa M's updateReviewer Update
16 Sept 2026, 14:27I understand that you are working on my matter but you’ve been working on it since 28 August 2026 no this is ***** how many months you will still be working on it? I have to wait more than 6 months to get my money ? It’s hard now to refund my money or is it because I’m black maybe if it was a white person you would have resolved the issue long before
AM
Andiswa M's update16 Sept 2026, 14:27
Reviewer Update
I understand that you are working on my matter but you’ve been working on it since 28 August 2026 no this is ***** how many months you will still be working on it? I have to wait more than 6 months to get my money ? It’s hard now to refund my money or is it because I’m black maybe if it was a white person you would have resolved the issue long before
Webafrica's replyOfficial
16 Sept 2026, 14:37Hi Andiswa,
We are truly sorry for any inconvenience and will push to get this resolved ASAP.
Warm regards,
Webafrica Crew
We are truly sorry for any inconvenience and will push to get this resolved ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 14:37
Official
Hi Andiswa,
We are truly sorry for any inconvenience and will push to get this resolved ASAP.
Warm regards,
Webafrica Crew
We are truly sorry for any inconvenience and will push to get this resolved ASAP.
Warm regards,
Webafrica Crew
AM
Andiswa M's updateReviewer Update
16 Sept 2026, 15:38I want the exact date when I’m getting my money
AM
Andiswa M's update16 Sept 2026, 15:38
Reviewer Update
I want the exact date when I’m getting my money
Webafrica's replyOfficial
16 Sept 2026, 16:04Hi Andiswa,
We are truly sorry for any inconvenience and will push to get this resolved ASAP.
Warm regards,
Webafrica Crew
We are truly sorry for any inconvenience and will push to get this resolved ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 16:04
Official
Hi Andiswa,
We are truly sorry for any inconvenience and will push to get this resolved ASAP.
Warm regards,
Webafrica Crew
We are truly sorry for any inconvenience and will push to get this resolved ASAP.
Warm regards,
Webafrica Crew