Delivery not done in claimed time
I ordered the new LTE-A router and 110gig package from WebAfrica on 02/10/2017. They claim delivery within 3 days, I did everything to ensure that I fulfill all the deliveey requirements. 4 days after thinking I have paid R199 sim connection fee I am told it wasn't automatically paid and that I have to manually pay to continue the process. A promise is made that delivery will be made today 09/10/2017. I called in to find out what's the delay and I was in hold for around 30 minutes before i gave up. I then attempted to use the online chat and I get told that the ops department is extremely busy at the moment and they cannot help me. They send me a tracking number and close the chat.I have no idea where to use this tracking number!
At 16:51 on the 09/10/2017 I get a call from digital planet telling me that they will deliver the product on the 12/10/2017. Imagine this...and they claim delivery in 3 days.
I'm really disappointed in this service so far. What they claimed is nothing close to what is being promised.
Becareful when choosing isp's. I should of stayed with Axxess!
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah