DELAYED RECONNECTION AND PAYMENT ALLOCATION ISSUE

I'm writing to express my frustration and disappointment with the service I've received. My service was canceled, and I made a payment on 29 July to have it reconnected. However, despite the payment, my service remains disconnected, and I've been passed around to different agents without resolution.

The agents have consistently told me to wait 48 hours for payment allocation, but it's been well beyond that timeframe, and I still haven't seen any progress. To make matters worse, I overpaid for the reconnection, which adds to my frustration.