1 reviews | Active since Aug 2020
Definitely not the provider you would want to use. Will not recommend WebAfrica to any of you.
Refrain from making use of WebAfrica as a provider. From bad service to forcing clients on monthly data allocations, even if you cancel their service. They will allocate data for the new month and demand you to pay for it.
Bad customer service. Since I joined WebAfrica, I have had issues with them. Cheeky arrogant staff at the other end. You wait at least a full day for any of their staff to respond to their WhatsApp support platform. Finally, you get hold of someone. You explain your query - Suddenly they close your ticket without even a response from that Agent. Then you wait another day. Finally, get a response- You Requesting for a manager or senior staff member. The agent at the other end immediately tells you that they cannot log a call back for a senior or manager staff member and close your call/ticket. Makes you feel like as a customer, you are not important. you finally give up and look to make contact via Facebook. Takes them an hour to respond. Requested for a senior member 5 days ago. Still waiting...
