Definitely no Referrals - Disappointing service

Well I never had such a disappointing experience. I asked for my line to be moved, not cancelled outright although that may have cost me less in the long run. I had to move and the pace I moved to was only confirmed 2 days before the actual move took place. I set up a line transfer ... understand I was not cancelling my service, merely changing the address. They moved the line fast enough ... wonderful ... until it came to my bill. I was charged for both lines for the month of March. Surely this had to be an accounting error right? NOPE they have treated the closing of my line as an outright cancellation, not a move. Yes I understand that it was a short notice period but I did not have any choices. I have now found out that they have purposely kept the old address active so that they could bill me and the new tenants have not been able to activate their line either because of this. This has cost them financially as well. I cannot believe that this policy is allowed. There has been no data usage on the line, it was a simple request to move the line - they were not loosing anything. Now they have lost 1 customer and 1 potential customer because of this ridiculous policy I am disgusted that they would treat an active customer like this