Deducting money from account without approval
<p>I signed up with WEB Africa, the packge included first 2 months free with free installation.</p> <p>So they installed my Fibre the Saturday, and I had to call to get the Router shipped to me for install.</p> <p>Received the first invoice the Sunday. Got the router the Monday. Remeber first 2 months free.. </p> <p>So I get a invoice even before I can use the fibre. (But STILL 2 month free)</p> <p>So I call them and they sort it out, send me a credit note.. (Lucky that was easy enough and sorted out in a day) so NO money was taken. Then I get a Invoice now 1 month in, and again they want to charge me.</p> <p> </p> <p>On the 25th of July I log a Ticket on their support system to finance (Billing) and point out that the first 2 months is free and they need to fix this invoice as well. I also indicate that they made the same mistake last month.. to show them the history.</p> <p>So today is the 2nd August, and there comes the SMS from the bank, they took the money. It has been 8 days since I logged the call for Billing and NO responce. </p> <p>They just ignored me flat out.</p> <p> </p> <p>So I`m not sure what is worst, the fact that their billing department is so messed up that they dont know what is being sold to their customers and just act on their own, or the fact that the ignore your request via the ticket logged, when infact you want to safe them the trouble of not making the same mistake again.</p> <p> </p> <p>I want my money paid back ASAP, or I`ll report you for taking money from my account without approval.</p>
Hello ,
Thank you so much for your enquiry.
We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
A Call has already been logged, if this AUTOMATED reply was not already testing my intelligence, then you shoud have looked at the information I supp**** in the complaint.
@HelloPeter, you shoud not count this as a responce, as it obviously is NOT a responce, it is just a automated email....
A Call has already been logged, if this AUTOMATED reply was not already testing my intelligence, then you shoud have looked at the information I supp**** in the complaint.
@HelloPeter, you shoud not count this as a responce, as it obviously is NOT a responce, it is just a automated email....