Deceiving and horrible services!

My fibre was connected on the 14th May 2021 which I have paid in advance on the 13 May. I was told that I will be billed on the 1st of June with a prorata amount. Since last night my line and my neighbours lines who signup after me had no internet. The after sales experience is terrible...We all reported the fault but no communication thus far and worse of all their whatApp consultants and their telephonic consultants contradict themselves concerning billing queries. I asked what prorata amount I had to pay for 1st of June and the WhatApp consultant said 0 and the consultant on the call thinks I mustpay full amount. According to both my line is still live even though I have no internet. I just joined Webafrica and their after sales is ridiculous. I also referred my neighbours via the link to signup and 3 have signup but according to their records no one has and therefore I have not received the credit for it. WebAfrica knows how to use and deceive people. We have a WhatsApp group in our street and community, After this horrible experience no one else will sign up with Webafrica, as we all are complaining about the poor services. Don't sigup with WebAfrica!!!