*********, ********* & Unprofessional Conduct By WebAfrica

On the 27 October 2021, I specifically asked if their offices will be open on the 01/11/2021 because I knew it was voting day. Their agent Musawenkosi advised me that their offices will be open on Monday 01/11/2021 so I can definitely deliver their router. On Monday, 01/11/2021 I drove all the way from Boksburg to deliver it to their offices, only to find their offices closed. Confirmation of this conversation can be found on their system, ***.

Shortly thereafter, I spoke to Daryll who advised that their router team will call me within 48 hours and schedule a time to pick up the router. That did not happen. I have been trying to speak to them but with no success because I keep getting transferred from one person to another ***. Daryll also gave me Nolitha and Alicia's names as people I can speak to in that team.

On the 02/11/2021, I spoke to Daryll again. He checked the system for an update from the router team. He promised that they will definitely make contact and schedule a pick up time to make sure that I am home when they arrive ***. To date this still has not happened.

On 06/11/2021, I emailed them. I advised that note that on their agent's advise, I drove to their closed offices and wasted time and petrol in the process. I told them that it is highly unprofessional give their clients incorrect and inaccurate information. I told them that is also ********* for their agents to lie to clients promising one thing and then not delivering. I advised them that is not my fault that their offices were closed and that they were unable to take delivery of the router especially since I was acting on information provided by their people. Also I had asked the security guard if he could take it and give it to them on Tuesday, but he advised that he cannot since he works for the property owner whom they are leasing office space from.

On the 07/11/2021, I received an email from Dino Fernadez apologizing offering no solution to my problem.

On the 09/11/2021, sent an email wherein I reiterated that their agent assured me that your router team will collect the router from me. After the inconvenience and frustration caused, the least they could do is make good and honour the promises made by their employees. Which is to collect the router.

I cannot be held liable for the ineptness and inefficiency of their staff. I now have 8 days in terms of their policy to return the router lest I be charged for it. I will not be paying for the router if it does not reach their offices within the stipulated time. I have already been there and am not willing to incur costs again to return it.Time and financial resources have already been wasted.

This is really ridiculous and highly unprofessional that Webafrica staff lie to their customers by providing false information and then expect us to be held accountable.

Their conduct is in contravention with the ICASA Code of Conduct Regulations 2008, which sets out minimum standards of conduct.

They have also contravened their own key commitments; namely

Act in a fair, reasonable and responsible manner in all dealings with Customers; Not unfairly discriminate against or between Customers on the basis of race, gender, ***, age, religion, belief, disability, ethnic background or ***ual orientation; Provide Customers with information regarding services and pricing; Where requested to do so provide Customers with guidance with regard to their service needs; It is now the 12/11/2021 and I again received the same apology email from Dino. Upon responding, I found out it is an automated mailbox that does not receive emails.

How disrespectful can these people be ?