CM
Charmaine M
1 reviews | Active since Nov 2018
14 May 2026, 09:36
debited without autho
I just recently joined webafrica but not happy with the services-they have been going into my account and causing - for ,me no one told me about the prorata the amount is suppose to be debited month end -they must come and take their device -they dropping calls -very unprofessional
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
14 May 2026, 09:45Hi Charmaine,
Experiencing unexpected debits, not being informed about prorated charges, and feeling unsupported when trying to get clarity can understandably leave you feeling frustrated and disappointed, especially as a new client. This is not the experience we want for our clients, and we recognise how unsettling this has been for you.
We would like the opportunity to take a closer look and assist properly. Please send us a direct message on Hello Peter with the exact details of what you need assistance with, so we can review the account and guide the next steps appropriately.
Warm regards,
Webafrica Crew
Experiencing unexpected debits, not being informed about prorated charges, and feeling unsupported when trying to get clarity can understandably leave you feeling frustrated and disappointed, especially as a new client. This is not the experience we want for our clients, and we recognise how unsettling this has been for you.
We would like the opportunity to take a closer look and assist properly. Please send us a direct message on Hello Peter with the exact details of what you need assistance with, so we can review the account and guide the next steps appropriately.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply14 May 2026, 09:45
Official
Hi Charmaine,
Experiencing unexpected debits, not being informed about prorated charges, and feeling unsupported when trying to get clarity can understandably leave you feeling frustrated and disappointed, especially as a new client. This is not the experience we want for our clients, and we recognise how unsettling this has been for you.
We would like the opportunity to take a closer look and assist properly. Please send us a direct message on Hello Peter with the exact details of what you need assistance with, so we can review the account and guide the next steps appropriately.
Warm regards,
Webafrica Crew
Experiencing unexpected debits, not being informed about prorated charges, and feeling unsupported when trying to get clarity can understandably leave you feeling frustrated and disappointed, especially as a new client. This is not the experience we want for our clients, and we recognise how unsettling this has been for you.
We would like the opportunity to take a closer look and assist properly. Please send us a direct message on Hello Peter with the exact details of what you need assistance with, so we can review the account and guide the next steps appropriately.
Warm regards,
Webafrica Crew
Best regards,
CM
Charmaine M's updateReviewer Update
14 May 2026, 09:53I need to understand why was I debited more than 2 times and my bank charged me R50 for each unsuccessful debit order-who must be liable for that?I would like to request a cancellation as this is not the experience i was expecting -i have been trying to get hold of y'all from day one -whatsapp no agent is getting back to me at all-no one told me about prorata gave my banking details for last day of the month.
CM
Charmaine M's update14 May 2026, 09:53
Reviewer Update
I need to understand why was I debited more than 2 times and my bank charged me R50 for each unsuccessful debit order-who must be liable for that?I would like to request a cancellation as this is not the experience i was expecting -i have been trying to get hold of y'all from day one -whatsapp no agent is getting back to me at all-no one told me about prorata gave my banking details for last day of the month.
Webafrica's replyOfficial
14 May 2026, 10:06Hi Charmaine,
Seeing multiple debit attempts, incurring bank charges, and not being informed about prorated billing or debit timing is understandably upsetting, especially when you’ve been trying from day one to get clarity and support. It’s clear how this experience has fallen short of what you expected, and that frustration is completely valid.
We’ve requested our Finance Team to reach out to you directly to review the account and address all billing concerns.
Warm regards,
Webafrica Crew
Seeing multiple debit attempts, incurring bank charges, and not being informed about prorated billing or debit timing is understandably upsetting, especially when you’ve been trying from day one to get clarity and support. It’s clear how this experience has fallen short of what you expected, and that frustration is completely valid.
We’ve requested our Finance Team to reach out to you directly to review the account and address all billing concerns.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply14 May 2026, 10:06
Official
Hi Charmaine,
Seeing multiple debit attempts, incurring bank charges, and not being informed about prorated billing or debit timing is understandably upsetting, especially when you’ve been trying from day one to get clarity and support. It’s clear how this experience has fallen short of what you expected, and that frustration is completely valid.
We’ve requested our Finance Team to reach out to you directly to review the account and address all billing concerns.
Warm regards,
Webafrica Crew
Seeing multiple debit attempts, incurring bank charges, and not being informed about prorated billing or debit timing is understandably upsetting, especially when you’ve been trying from day one to get clarity and support. It’s clear how this experience has fallen short of what you expected, and that frustration is completely valid.
We’ve requested our Finance Team to reach out to you directly to review the account and address all billing concerns.
Warm regards,
Webafrica Crew
Best regards,