Debited for services that were not activated

Ok so I went online in June looking for a broadband provider for my apartment and chose WebAfrica as they seemed to have reasonable pricing. Unfortunately WebAfrica wanted me to pay R250 before the services are connected and as a result I opted out before inception and received a confirmation for cancellation . To my surprise today around 1am my account was debited R299 and when I ask the agent Emily K WhatsApp chat , she tells me that I was supposed to be debited for the service fee. She sent me a ***** and confirmed the charge was valid. I have not received any order or service at all . I then went to the Facebook chat to see if I can get a refund and the agent was helpful and stated he had escalated the query to the finance department who will contact me shortly regarding this issue and refund my money. But guys please be careful with WebAfrica .