Debit orders being taken out of my account when they shouldnt

<p>I received my invoice as always and paid it by EFT which is what my account is set to EFT payment. A few days later, Webafrica take a debit order from my account without my knowledge. When I discovered this I sent an email to the billing email address. I had to send 2 more follow up emails before I got a response. To make matters worse, a week later Webafrica took yet another debit order even after I had complained, Then finally a lady named Bithiah Peters rep****. First, she couldnt tell me why - when my account was set to EFT that there was a debit order and second she couldnt even see on my account that the debit order and an EFT had been paid. She told me to send my POP and bank statement to her email address. 1 week later still havent heard anything, I follow up and she tells me to send my queries to the billing email. I rep**** and advised that I had and she was the one who told me to email her (she obvisouly forgot she was dealing with my query). She proceeds to call me and tell me she did me a favour by giving me her email address! Excuse me? Well if you see you doing your work, which is what I pay for as a client, as doing me a favour then I think some training on what customer services constitutes is in order. She was very unhelpful, kept talking over me and after all that almost a month later she still can't tell me why a debit order went out and when I'll get my refund! This is my second complaint against webafrica billing. How can it take 3 weeks to respond to a client query. </p>