Debit Order *****
I just received an email from WebAfrica, thanking me for completing their debit order mandate. With a link which takes me to their Customer Zone to login.
1) I don't have an account with WebAfrica and never have. 2) I didn't complete any mandate with WebAfrica.
Upon calling the call centre, I'm told that they can't show me this mandate. They don't know who completed it. The details for the account on system are not mine.
As usual, the default when asking to speak to a manger is that they are in a meeting.
I want to know what is going on. Where did they get my email and telephone number from as I've NEVER been a client. Who filled in this mandate (what are the banking details).
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
You will be receiving your log in details via email shortly - once received please try and log in again
Best regards,
You will be receiving your log in details via email shortly - once received please try and log in again
Best regards,