Debit order done without my consent

I spoke to sales representative on Saturday the 15/03/2025 by the name of Imran on line on the web africa what'sapp number which is ***.He promised me a call back on Monday the 17/03/2025. I missed two calls from the web africa cal center line, Tried to notify the chat box to get Imran to scehdule another call back which I have since been waiting for.To my surprise web africa has went to bank account and tried to debit R490 which we not as per my arrangement with Imran the sales representative.

I agreed to give him my banking details as he said the debit would go off on the 27th of each month for which currently my application is not yet finalized nor has the Fibre been installed but yet they are not trying to deduct.

I have decided to cancel this application all together. I need confirmation in writing of this. Also an email advising that no debit order will ever be requested from my bank account for a service I have not yet even received.

My ID number is *** My cell number is ***, If I am not reachable on cell please email ***