Debit Order

I cancelled my 4MB ADSL package with WebAfrica on the 24th of December 2015.<br> <br> Completed my one calendar month notice in January 2016 , and still debited in February . <br> <br> I spoke to a consultant on the 24th of Dec 2015 who confirmed my package as well as DSL line will be cancelled by the end of Jan 2016. On the 24th of Dec I sent an email to [Email Removed] giving them an opportunity to resolve the ongoing issues with my line as proof. ( Pointless having a win-me-back when nothing was done about it ).<br> <br> I'm currently in contact with Hafeezah Ismail who requested a bank statement showing the debited amount, I have sent an email to [Email Removed] with attached statement. <br> <br> Hoping the issue can be resolved urgently as the consultant who assisted me initially did not process the cancellation on his end . <br> <br>