DM
Diederick M
1 reviews | Active since Jun 2012
02 Apr 2015, 08:52
Dead line 2nd week in a row
I am extremely disappointed with the continuous faults I am experiencing between telkom and webafrica. If its not a telkom fault, then its webafrica and visa versa. I do not ever get one month of full service. I travel a lot and when I do come home I spend my time resolving internet related issues never getting a chance to use the internet. Quite frankly the most high maintenance internet solution i have ever experienced in my life. Customer since 2008!! Thank goodness for being able to create a wifi hotspot with my mobile phone!! How ridiculous..
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Replies (1)
Webafrica's replyOfficial
17 Apr 2015, 17:07Hello djm83,
It's not nice to hear that our customer is unhappy with us and we would like to apologise for the frustration caused.
Our guys logged a line fault with Telkom regarding your intermittent line and they've been in contact with you regularly to keep you in the loop. They have stated that you confirmed that your line is stable and we're delighted to hear this matter has been resolved.
We really hope that you are happy with the resolution provided. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
It's not nice to hear that our customer is unhappy with us and we would like to apologise for the frustration caused.
Our guys logged a line fault with Telkom regarding your intermittent line and they've been in contact with you regularly to keep you in the loop. They have stated that you confirmed that your line is stable and we're delighted to hear this matter has been resolved.
We really hope that you are happy with the resolution provided. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
Webafrica's reply17 Apr 2015, 17:07
Official
Hello djm83,
It's not nice to hear that our customer is unhappy with us and we would like to apologise for the frustration caused.
Our guys logged a line fault with Telkom regarding your intermittent line and they've been in contact with you regularly to keep you in the loop. They have stated that you confirmed that your line is stable and we're delighted to hear this matter has been resolved.
We really hope that you are happy with the resolution provided. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
It's not nice to hear that our customer is unhappy with us and we would like to apologise for the frustration caused.
Our guys logged a line fault with Telkom regarding your intermittent line and they've been in contact with you regularly to keep you in the loop. They have stated that you confirmed that your line is stable and we're delighted to hear this matter has been resolved.
We really hope that you are happy with the resolution provided. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team