Dead Chat - Cold service - No fiber

<p>This is a 12month contract with a company I had hoped would match the service to the glossy marketing, great packaging with no delivery - how cliche. </p> <p> </p> <p> </p> <p>I regret the day I signed up for WebAfrica Fiber in our area, almost 3 weeks and regularly contacting WebAfrica for updates, we are now told that Vumatel does not contact us for an installation after WebAfrica has processed the application, we have to contact Vumatel, so now we wait another 3 weeks at least for installation. </p> <p> </p> <p>This would have been excellent information from the earlier correspondance from WebAfrica, the last consultant on your 'live' chat could not explain why the message has changed mid conversation- so referred us to the Terms & Conditions, occasionally peppering the 'support' with dashes of sarcasm. The email we received after signing up with Web Africa, has no mention of this contacting Vumatel. </p> <p> </p> <p> </p> <p>Where on Vumatel's website do I need register? WebAfrica said the installation costs are included so why am I signing up for another service? </p> <p> </p> <p>Fiber Installation Order Number: ********** 746</p> <p> </p> <p>PS: The WebAfrica live chat is a useless gimmick and creates more frustration than it solves. Who wants to reload details every 3 minutes so that you can 'speak' to a consultant who never appears.</p>