Deactivating services without calling a client??

<p>For a company that gets paid monthly for a service as important as hosting a clients business domains and clients domains it would be appreciated if some of that money is used to make a call if there are problems with my services. I get hundreds of emails a day, it is easy to miss several so before disabling someones account completely, putting them offline and their customers then pick up the phone and ask about it, just like any other service provider would. If my business does not warrant a level of customer service where you respect me enough to call if there are account issues then my business and my customers businesses will go elsewhere. This CANNOT be allowed, downtime of my business costs me more than the R79 invoice that I missed, which I paid immediately upon noticing something was wrong with my services.</p>