1 reviews | Active since Oct 2017
****************!!!!!!
I am currently on a 100G LTE package with Webafrica. Last month i had to top up as i ran out of data, but when the new month rolled over i had not yet used all my top-up data. The 100G then kicked in and as it currently stands my top up data is expiring before my 100G is finished, i essentially loose R750 and i feel this is ****************. I should be allowed to use up my topup data first before it expires or else Webafrica just makes more and more money from people every month when they top up and the new month rolls over. I have called to lodge this complaint but it seems no one is interested in assisting me. I would like to be refunded of my Top-up data because i feel this is nothing less than *****ing from customers. It is absolutely disgusting how customer service is not a priority on webafrica list and they feel comfortable taking more and more money fro loyal customers.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
