Day 5 of no internet

Day 5 of no internet. The "***" and "***" don't seem to actually be monitored. The only way to reach someone from the service department is to phone the helpdesk. Over the five days I have probably on a phone with the call centre for over two hours. Most of the time spent on hold. Listening to the same jokes over and over again is not a pleasant experience. Definitely the worst experience I have had with any service provider. That says a lot.