Day 5 No Internet: Paid, Installed, but Webafrica’s Backend is Broken

I paid for a new Webafrica package on Thursday, 10 September. Vuma technicians came out immediately and finished the physical fiber installation. They have now been to my house three separate times, completely tested the line, and confirmed the physical setup is 100% active and fault-free on their end.The entire issue is Webafrica’s absolute failure to provision the line correctly on their backend database.For the first four days, my order status was stuck on "Order Received" despite being paid and physically connected. Over the weekend, my family had no internet, and Webafrica's support was totally non-existent—no responses on WhatsApp, no answer on their phone lines, and no help on their app chat.Yesterday, an agent finally changed the status to "Complete" and Webafrica pushed a brand-new Wi-Fi name and login credentials via SMS. However, your backend radius server is not authenticating these new credentials. The router’s WLAN light is flashing, but the system keeps throwing a "Connected without internet" error.I spent the entire day yesterday loading airtime and data just to deal with agents who tried to blame a non-existent area outage or told me to reboot the router. Today is Day 5. We have paid, Vuma has done their job, but Webafrica refuses to have a senior network administrator manually map the correct PPPoE profile to my Vuma line ID.This has been a massive financial and emotional burden on my family. Do not reply with a generic chatbot template. I need a senior supervisor from your escalations team to manually activate my line immediately. Everyday I speak to the Webafrica agents from when I wake up until around 5pm and they keep doing tje same thing trabsferig me to different departments and askig me to reboot, etc