1 reviews | Active since Apr 2018
Data Top-Up Theft
Please note that when discussed with WEBA about Top - Ups, it was said that the Top - Up's would prioritize over the month - to - month. This morning it looks like my 100GB package is being used and not my Top - Up of 20GB. I was informed that my top - up will first be used up, then the month - to - month will kick in. Please see attached as clearly my top - up is now inactive and I still have had at least 5GB data available of my 20GB Top - Up.
Please investigate as to where my Left - over Top - up data has gone as this was paid for and I'm unable to use it.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica