CB
Chris B
1 reviews | Active since Mar 2013
24 Oct 2015, 12:20
cut off after 10 minutes in the queue
The service you get from webafrica call centre is pathetic. Saturday (24 Oct 15 just past 10h) I phoned to get some technical assistance on setting up my email account on my Smartphone as I was unable to get a connection to the server.<br> <br> I was put in a queue for 10 minutes (I have to fit the bill for the exorbitant 086 call charge). Upon answering the lady attending to my query immediately cut me off after I have stated my problem.<br> <br> Webafrica will say that it was a technical glitch
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Webafrica's replyOfficial
03 Nov 2015, 10:26Hello chrishv,
Thank you for expressing your concern about our service it is never the way we would want any customer to feel.
We have tried reaching you on your mobile number however failed to get through, a message was left with a lady via your land line.
Furthermore we will continue trying to reach you and try and get additional information on what happened when you called.
An investigation is currently underway and will be dealt with accordingly.
Please accept my apologies for the inconvenience which this has caused.
Regards
Mujeeb
Online Team
Thank you for expressing your concern about our service it is never the way we would want any customer to feel.
We have tried reaching you on your mobile number however failed to get through, a message was left with a lady via your land line.
Furthermore we will continue trying to reach you and try and get additional information on what happened when you called.
An investigation is currently underway and will be dealt with accordingly.
Please accept my apologies for the inconvenience which this has caused.
Regards
Mujeeb
Online Team
Webafrica's reply03 Nov 2015, 10:26
Official
Hello chrishv,
Thank you for expressing your concern about our service it is never the way we would want any customer to feel.
We have tried reaching you on your mobile number however failed to get through, a message was left with a lady via your land line.
Furthermore we will continue trying to reach you and try and get additional information on what happened when you called.
An investigation is currently underway and will be dealt with accordingly.
Please accept my apologies for the inconvenience which this has caused.
Regards
Mujeeb
Online Team
Thank you for expressing your concern about our service it is never the way we would want any customer to feel.
We have tried reaching you on your mobile number however failed to get through, a message was left with a lady via your land line.
Furthermore we will continue trying to reach you and try and get additional information on what happened when you called.
An investigation is currently underway and will be dealt with accordingly.
Please accept my apologies for the inconvenience which this has caused.
Regards
Mujeeb
Online Team