Customers Beware

This company doesn’t deserve any rating. Customers beware of this, Its been a week of unresolved lengthy discussions on calls and what’s app and emails. With no response. I’ve been trying to resolve a billing issue, that has set me back months. My line has been suspended, I am unable to work, I am paying for another households internet that they refuse to cancel, with proof that I no longer live on the premises. I asked for that service to be cancelled, so that I may resume working and resolve the billing with the 3rd party: WebAfrica has ignored my requests, and attempts to continue my service. I’ve lost days of work, and am unable to reactivate my line without still being liable for the other household. I am desperately trying to get their attention. They can’t provide me with a call log of previous conservations, do not take their word on the support or chat or email line.