Customers are basically ignored

Once they sign you up, you might as well be dead to them. Their policy is clearly to ignore customers. They only have a phone number for sales. I've had to keep phoning sales to get them to go physically ask the support staff who don't answer their emails. After a month of trying to get them to activate the fiber at my new house they emailed me to confirm where I'm moving. I asked them to cancel the account if they cannot manage the task. No reply. I think it's at the point where we actually need to approach the The National Consumer Commission to investigate this company because they are abusing South African consumers.