Customer Support is **********

Customer Support is **********! Having moved apartments 2 weeks ago, waiting for customer support to assist with the reinstallation of the move. Submitted 2 tickets, 14 days apart, with NO RESPONSE from Webafrica.

We then finally managed to receive a response to move, and then the move was initiated last week Friday, only to be told that the ISP needed to activate the fibre. Then, we were told that the fibre would only be active on the Monday. Called in on the Monday, told to refigure the router and was told that new logins were sent via email, but none were sent.

Now we received an INVOICE on the Monday, but zero login details. My friend called this morning and waited 15 minutes on the line for Tech Support, with no luck. I am currently waiting on the line for 45 minutes. On Webafricas website it states that you can speak via live chat, but no link.

I have reached out to their social media officer, only to be asked of we LOGGED A TICKET!? I want to speak to a god damn person to resent the email!

The website states that Tech Support is available from 8am - 8pm, but I am STILL WAITING.