Customer severcie ag...

Hi Carla, thanks for bringing this to our attention. We completely understand how frustrating this must have been, especially with your line being affected for such a long time. We can see that one of our billing support agents connected with you less than an hour ago and has already started guiding you through the correct next steps regarding your refund (Chat Ref: #***7). We have also flagged the incorrect information you received so this can be reviewed and improved, as you deserve clear and accurate support every time. We are here with you and will make sure this gets resolved as smoothly as possible.

Warm regards, 
Webafrica Crew