Customer Service without the smile???!! :(

So need to RMA faulty router with them, made to wait per phone call at least 25mins for them to ignore my address details that I tried to provide them so they don't mess up the delivery. Was never told that it would be refurbished unit that I would receive. Receive refurbished, dirty and of course faulty unit. Contact them again and speak to a customer service agent that is less interested in keeping their client than getting rid of me as fast as he can muster. Honestly the second I mentioned that I was cancelling he for the first time sprang into action with vigor and all of a sudden he will help me with the whole process, couldn't even even get a response from him faster than 10mins until that moment.

These people are only interested in the bottom line and as long as we suck it and learn to live with their horrible customer service all is well.

So thank you customer agent that I will leave anonymous, you have done a fantastic job of losing your company clients and showing there just is not hope for customer service at Webafrica. Rather pay more for better service elsewhere.