Customer Service : Unprofessional

The most disgusting customer service that I have ever received on both there voice and non-voice portfolio. I opted to communicate with an agent via WhatsApp as there Call Centre is always experiencing high call volumes which leads you to wait for awhile to speak to an agent. I was communicating via WhatsApp with a consultant and when asking a consultant a simple question I get told : "I am trying to help you here?" then he chooses to ignore my questions for a while and then finally returns and says he is helping other clients. I then called the Call Centre, waited for 14minutes on the line spoke to a lady that was abrupt and spoke over me and when I informed her that her tone is unacceptable, she said please hold and left me to hold for another 10minutes. A lady by the name of Fayez answered the call and assisted me, she was professional in then manner in which she dealt with my query. It took 2 of Webafrica's staff to damage their brand, they should definitely not be dealing with your clients. Brand loyalty is important and the manner in which your staff deals with clients is crucial to any business. Do not act like you are doing your client a favor. Customer service means that you are their to help, guide, advise and assist in a professional manner if this cannot be done, then you should not be in the customer service industry.