1 reviews | Active since Jun 2014
Customer service sucks
I signed up for a new fibre line with Afrihost. I was told that I would not be charged until I received my Router and start using the service. Low and behold I was charger over R1000 debited off my credit card for a device I did not receive and a service I am not using. It's almost impossible trying to contact the billing or customer help line. I've been trying for over 2 weeks. Can someone please contact me regarding this. Webafria's customer service stinks, and I haven't even started using your service. Thank God for that.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica