CUSTOMER SERVICE PORTAL IS TERRIBLE!!!!!!!!!

THE CUSTOMER SERVICE PORTAL IS TERRIBLE!!!!!!!!!

There is a direct line to speak to someone for SALES but not ISSUES!! It's almost like if you don't have my business- I get your undivided attention, but when you already have me- it's like you cannot be bothered with me anymore.

When I have an issue, I want to speak to and hear someone on the other end of the communication(Dialogue). This WhatsApp line is absolutely atrocious, It takes WAY too long to be able to chat to one of the agents.

This genuinely just makes your customers not feel heard. You need to work out a better way to deal with your customers. This makes your CUSTOMER SERVICE terrible!