1 reviews | Active since Mar 2017
Customer service poor. False promises
<p>I signed up for fibre with Webafrica and was impressed with the initial service which led to signing up with them</p> <p>After that their service deteriorated to non existent. I have been waiting for a Router from Thursday 2 March to be delivered which I was told would be 72 hours. I was also told that someone would phone to make arrangements. As yet despite numerous attempts to contact Webafrica, emails, phone calls etc they have failed to even contact me to make arrangements. </p> <p>I dont mind waiting as long as they provide some feedback to the customer. </p> <p> </p> <p>So far they were very keen to sign me up but after that service has been pathetic.</p> <p>Their Call Centre never answers, their Chat service is forever busy and emails are never responded.</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly confirm your order number with the email sent.
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly confirm your order number with the email sent.
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah