Customer Service Non Existent

Webafrica customer help line is a disgrace. !!

I called ***only to find out after a long-winded recording that the waiting time for a service agent is one hour 21 minutes and that for quick service I should go to Live Chat on WhatsApp. I phoned as I had been dealing with the imbecilic Willie the Bot on Live Chat for one hour and 19 minutes and still had not been able to make contact with a service agent.

I signed up for VOIP in September of 2021 and requested that my existing landline number be ported to VOIP. Webafrica acknowledged this per email of 29th September 2021. The landline number has yet to be ported, despite Webafrica stating that the entire process takes between 7 and 14 business days. !! Furthermore, the VOIP has not functioned since installation and getting assistance from Webafrica is proving impossible.