Customer Service non existent

My issue is that I have upgraded my service with WebAfrica from a 50MB line to a 100MB line and the new service is yet to be activated since April this year!

I am writing this review as a last resort as I can’t spend another minute on their absolutely useless WhatsApp “support” line where I have to wait for between 30 minutes to an hour before being connected to an agent and then get told I am being transferred to the Provisioning department but somehow I keep going back to an Agent who can’t assist?!

While the line speed has remained the same the change does however reflect on my account and I have already been paying the new monthly premium for months yet my line speed is still at 50MB.

I have reset my router a numerous times and this has had no effect.

I just need someone to investigate and get back to me…..please dear lord preferably not over WhatsApp.

My last attempt to get this resolved was months ago and after spending over 11 hours (I am not exaggerating for effect) being shunted around on your WhatsApp “service” I essentially gave up, you defeated me and I simply didn’t have it left in me to see it through to actually get the service I have been paying for for months.

However I guess I have caught my second wind and I would really appreciate if a human person could attend to the issue and help me resolve it.

Any assistance in this regard would be greatly appreciated.