"Customer Service" LACKING

I received an email stating that my account will be debited on the 1st of the month- this was NOT DONE. Webafrica then proceeded to SUSPEND my account- note: the funds are still in the account, ready to be debited. I called the "customer service" number: 1. The waiting period on a customer service call is indefinite as I have not been able to get through to an agent to resolve; despite multiple calls lasting in excess of 30mins. 2. The "Super Fast" whatsapp chat line is pretty much a useless facility as the responses are computer generated. (Try it out!) 3. The "call-back" option exists, but nobody actually calls you back. 4. You can definitely get through to the SALES department; but those agents can't assist you either. They will offer to transfer the call or get somebody to call you back, but there is no guarantee this will materialise.

There are many negative reviews for this service provider listed before mine. Also to note is that there are NO RESPONSES to these reviews from the ISP.