Customer Service Is Worse Than Telkom

TERRIBLE customer service!! First of all, my RICA documents were rejected a number of times and the reasons for rejection were cryptic. Eventually, after multiple attempts, the very same RICA documents were accepted. I still have no explanation.

Secondly, my router was being sent with Courierit, but to the wrong address. I phoned and informed Courierit of the address change and they happily paused the delivery until they receive the address update from WebAfrica. I IMMEDIATELY called WebAfrica to update the address which, according to them, was done. Two days later, the router was on it's way to the incorrect address yet again. I phoned Courierit and they said that they had not received the address update. I call WebAfrica and they say that they have sent through the address change, clearly not. This continued to happen 3 or 4 times on separate days. In short, here we are a week later and still no router. The more I tell WebAfrica that the address update has not been received, the more they tell me that they sent it a week ago. The more I tell them I know you say it was sent, BUT IT HAS NOT BEEN RECEIVED AND I DO NOT HAVE MY ROUTER!

As the customer, I do not expect to be the one sorting out all of this ****. Surely, there should be a loop back to see if the router has been received/delivered and that your customer is happy? I am not happy, and I would not wish this type of service on anyone!