Customer service is non existent! Do not sign up

Terrible customer service! The amount of bad reviews that have been logged over the past few days relating to Webafrica just showed me that there are many people unhappy with their service delivery. I have numerous things I can mention from terrible monitoring of data usage when I was forced to migrate to the Telkom package to how bad the staff were in trying to assist me to resolve this issue. However today was the cherry on top of all complaints! I cancelled my contract on the 27 January, not only was I charged an additional 30 days of usage (other suppliers like Afrihost don't do this) but I offered to drop off the router or arrange for it to be collected. I sent a clear email stating this but no one ever got back to me about this. Today, 24 March 2020, I receive and invoice and am told R1,999 will be deducted from my account for the router!!! ***! I cannot believe that I was not told I would be charged and also that no one followed up on my email where I enquired what to do with the device. I suppose it's easier to charge an account and take money. I would NEVER recommend this company. I have sent a follow up email and thank goodness for putting everything in writing.