Customer service is ...

Hi Nomvuzo,  

we completely understand how frustrating it is to wait for hours just to speak to an agent, that’s far from the smooth experience we aim to provide. Long wait times can be really disruptive, and we hear you loud and clear. 

Please know that your feedback about the wait time has been noted. Our team is continuously working on improving response times and ensuring customers get the support they need as quickly as possible. In the meantime, the Webafrica app can be a quicker way to manage your account, check your connection, or access support without waiting on calls or chats. 

Warm regards,
Webafrica Crew