Customer service from hell - beyond terrible

I have had a truly abysmal experience in attempting to make meaningful contact with their support staff. I first lodged my WhatsApp request on Friday 5 February at 2.48 pm. After countless WhatsApp messages I was eventually assured on Sunday 7 February at 3.48 pm that I would be contacted today, 8 February at 10.30 am. Up until now, 4.00 pm I have yet to be contacted. My questions to them are: How can this be condoned? Is there no sense of accountability? Is this what we as paying customers are expected to tolerate? This is an unbelievably poor standard of customer service - or lack thereof - and they should be ashamed that this level of service is allowed to go unchecked. Worst of all, there is not a single person or avenue available, such as a voice or e-mail service to discuss these matters with. Just a totally inadequate Bot and then ... the sounds of silence! Johan E