1 reviews | Active since Oct 2018
Customer service failure of epic proportions
R850 per month for an LTE service which provides a download speed between 0.09-4mbps...although it is mostly around 1mbps during peak hours. We pay for 30mbps. 6 months of trying to sort the problem out with endless let downs, no follow ups and general non existent customer service. Feel bad for the call agents who have to deal with my rants on a continuous basis. Unfortunately talking to the call agents are as far as it goes. PATHETIC!!!
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica