CUSTOMER SERVICE FAILURE

Day 2: I received a text to say my line is activated, I then requested to be assisted in the meantime with a Vuma Router that I found at the new address, this was at 15:30, the person I chatted to Firdows V was kind enough to transfer me be for assistance with on boarding. It’s 17:16 now and I never got any help and no one rep**** to my whats apps. Very depressing :(.

Day 3: The amount needed for the line transfer and internet access have been paid, I received a whats app notification to say router was delivered but have not received any delivery from anyone, still no internet access and this time I’m waiting since 9:30 AM after chatting to Sikho B who after asking for my personal details transferred the chat to some else and I’m still waiting.

Day4: after waiting 24 hours for someone to chat to me, I got an opportunity to chat to Olwethu from 9:30am till 17:30 and Zero solution and she didn’t know where the router was and had been waiting for a response from some other departments. Another service failure and a day wasted attempting to get my issue resolved.

Day 5: Chatted to Jean Pierre D who assured me that all is on track and I should get the router on Monday(9 Dec) because he made my case a priority and it will be delivered.

Day 6: ( 9Dec) chatted to Enrico B and to my surprise he send me a courier link that shows that the tracker for the router and it turns out it was submitted only today and he advised I should get the router in 3-5 working day. I have asked him to get the manager today call me and I’m not winning for some strange reason as a long standing customer. You have utterly failed me a a client and it seems like no one cares and everyone hides behind a computer screen and keyboard. I’m even wondering if the people that work for your organization are real because I’m in such Disbelieve at how I’ve been treated more especially when I’ve been debit for the service. Erico B has stopped replying now after asking him many times to get the manager to call me. The chat is still active. ( I do not have social media and cant DM you. Search for my name on your DATA base and call me)