Customer service employees clowns not professional workers

These guys have shocking customer service. I had my ban card ****** and I told then yesterday not to debit my account and an agent Juanita P. Who perosnall y guarented me that i can pay on 9th April. Then today 1st April the debit knowing that my account is blocked and I can't make a payment. Now I must essentially pay twicce for the same servie because of these clowns incompetence. I spoke today to Mandia Mkhwa**** for a couple of hours and explained to her but she doens't understand that I can't send a bank statment when my bank is blocked. they don't understnad simple commands and ask the same tings over and over. these guys need to be plreaced by better people. Fi they are readig this I need that amount returned back to me now.