********** Customer Service

On 1 Oct I received a notification that my debit order has been declined for my Fibre whilst there was fundsin the account. I then paid the amount of R659 after receiving an email requesting I make payment.

A day goes by and I see Webafrica has debited my account again for the amount of R649. I have "chatted via whatsapp" to customer service countless times because they only call customers for sales and not after service over the last 2 weeks with no resolve.

I am yet to receive a refund or acknowledgement that the second amount debited can be used for a future credit.

I have sent bank statements, credit deduction Screen shots showing the transactions being completed on my account.

The level of customer service is ********** that they cannot allocate these funds.

Further more supervisors can only contact you 48 hours to a few days after a customer requests to speak to one.

It's pathetic.