1 reviews | Active since May 2017

02 May 2017, 16:48

CUSTOMER SERVICE DOES NOT EXIST

<p>1. Ticket number ********** open almost a week - no response to daily emails</p> <p>2. Hold on the phone forever and run out of airtime!</p> <p>3. Finally get someone on the phone with a promise of assistance at an arranged time - guess what still waiting.</p> <p>4. Question - if you are not able to provide the service that is being paid for, then please cancel it.</p> <p>5. Did I mention the cost incurred to purchase mobile data?</p> <p>6. #webafricamustfall </p>

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Replies (2)
Webafrica
Webafrica's reply03 May 2017, 07:23
Official

Hello ,

Thank you so much for your enquiry.

Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

's update04 May 2017, 12:18
Reviewer Update

All just empty promises! Tried all methods of communication -