Customer Service/ complaints.

Hello Rize. We completely understand how frustrating it is to wait for assistance and feel like you’re not getting the support you need. When you’re looking for real help, the last thing you want is to feel stuck in a loop. Thank you for being honest about your experience.We’ve taken your feedback seriously and have reported it to the relevant customer journey teams so they can review and improve the process. Our goal is always to ensure our customers feel heard, supported, and able to reach a consultant when it matters most.Your experience is important to us, and feedback like this helps us identify exactly where we need to do better. We appreciate you raising it and remain committed to improving how we support you. R^