Customer Service Complain

Good day

I am writing this email to formally express my extreme dissatisfaction with the service I have received from Webafrica since 11 April 2026. My experience has been characterized by technical errors, conflicting information from various departments, and a complete lack of accountability.

I am currently without internet despite having paid for the service, and the inability to speak directly with a supervisor via your chat-only system has made resolving this impossible.

The situation is as follows:

Initial Order: I moved from my previous ISP to Webafrica on 11 April. I originally paid R249.00 for an Openserve installation. At a later stage I was advised that Openserve is having trouble locating my address on their system, I spoke with ThaaqibJ and agreed to switch to a Vumatel line instead as I already had the line. I was promised a refund of the initial R249.00. I was then transferred to Charne and paid a further R429.00 for the Vumatel service. Vumatel has confirmed activation (Username VR-5*** and Password ), yet the credentials provided do not work. I am currently being shuttled between Provisioning, Order Fulfilment, and Accounts. Each department claims the issue belongs to the other. Provisioning claims there is no Vumatel order on my profile, while Vumatel insists the line is active.

I require a technician or manager to manually sync my Vuma line with your system so I can connect.

Management Callback: I request a call from a team leader or manager today to confirm this has been resolved.

I have reached the end of my patience with this "runaround." I look forward to your immediate response.