customer service

I cancelled my Telkom fibre account and took out a new contract with Web africa and used open serve. 2. Web Africa was the only company that did transfer for no charge to other companies while you took out the contract with Web Africa. 3. It happen that i sold my house in 54 Woudenberg street, Protea Heights Brackenfell. 4. I moved to Kuilsrivier and rent a house from 15 December 2020 and open serve was not available and Web Africa changed it to Vumatel. 5. I moved in and no installtion took place and I connected my router from openserve and phone in to set up my router. 6. I bought a house in 9 Walterslane ,Protea heights, Brackenfell and request Web Africa again to transfer my fibre back to open serve because their package is cheaper. 7. They did an installation and activated my account. 8. My unhappiness is when i took out my fibre the agreement was that if I transfer my fibre it's free of cost so long that i stayed with Web Africa which I did. 9. To pay an installation fee of R1010 is not fair and no new fibre was laid at 35 koorsboom street, St Dumas, Kuilsrivier and I am still using my old router. 10. I would like you to reconsider the installation cost that needed to be paid at the end of the month. 11. It can clearly be seen that I am still a loyal customer. Unhappy customer