AH
Ayub H

1 reviews | Active since May 2011

05 Jul 2017, 19:11

Customer Service At Its Worst

<p>my personal opinion webafrica should remove their slogan : We're pretty laid-back and cool but we take our customer relationships super-seriously, aiming for 99% uptime and offering year-round professional support. </p> <p>i called from my cellphone waited 10mins or so finally got someone but totally un helpful advised me i should call Internet Solutions so i called I.S waited about same time and they advise me they have no feedback of mine so i called WA again spoke to lady from Alicia the receptionist she was shocked how i was treated and advised that WB Agents were supposesd to be calling the isp not me so immediately she assisted spoke to another lady SHAM from operations she advised package will be delivered sometime this week but with all due honest they dont follow up dont tracking number nothing Totally pathetic service 0.0.0% customer service and up till now i have no clue were is my package empty promises</p>

0
Replies (1)
Webafrica
Webafrica's reply06 Jul 2017, 09:33
Official

Hi

This has been escalated and being looked as we speak - you will be called to confirm process going forward asap.

Appreciate all your efforts - chat soonest

Rafeeqah