Customer service and Cancellation

I have been with WebAfrica for a while if not mistaken two years ,their customer service is terrible,first you can not call them in case of an emergency ,all you do is chat and while chatting,the agent can leave without providing a solution and without letting you know .you will be front of your screen waiting for response until you get tired.

I have reached out so many times this month from the beginning of the month stating that I am moving out so I wanted to find out if they do provide services where I am moving in ,they do not provide fibre ,I then proceeded to request for a cancellation which was not done .last night I requested a call ,I received a call today and explained to the lady ,the lady instructed me to go to the chat ,I went there started chatting with the associate,the associate than transferred me to the department that is responsible for cancellation. The agent said :”Hi” I responded and explained.ever since I have no idea where the agent has disappeared to and I have to move out tomorrow.i have been sending messages since 9am up until,one one is answering.

This is a terrible experience,since there aren’t calls and only chats,why can’t you guys make sure the customer receives the best service?

Now I don’t know what to do from here